Insurance

While drones, AI, and other technologies promise to increase insurance carrier productivity, the changing customer, climate, and market means our industry needs a lot more than a few efficiency hacks. The insurance industry is facing increasingly powerful storms. Insured losses reached $79 billion last year. On top of that, Millennials now dominate our housing market.…

As a growing number of insurers recognize the benefits of simplifying outdated claims processes – the days of ladder assist could be numbered. For years, third-party companies have determined loss. They have also uncovered the cause of damage for claims adjusters in the field. Such a service, while useful, does not solve a few fundamental…

Storm season is on the horizon, and it’s time for carriers to think about their claims strategies. As a recap, the 2018 Atlantic Hurricane Season had above average activity, most notable for devastating hurricanes Florence and Michael. The Atlantic Hurricane Season wasn’t the only force of destruction in 2018. California experienced the worst year of…

The claim settlement process is the pivot on which customer experience turns. Two main underpinnings support the importance of claim settlement. First, a claim is the opportunity for the carrier to fulfill its promise to a policyholder. Second, at no other point in the customer lifecycle are a policyholder’s expectations so high. The combination creates…

Outsourcing is one of the best ways to get more claim data following a large storm event. But are you sure you’re using every resource available to you? What if your team could get all the data they need to desk adjust without ever stepping foot on a property, no matter the demand? Many carriers…

Innovative insurance leaders look for technologies that improve efficiencies and give policyholders the excellent service they deserve. Perhaps the hottest solutions on the market today use drones to capture data and streamline insurance workflows. Many carriers are looking to drone technology for benefits that range from gains in productivity to more consistent data capture, better…

Customer satisfaction is an essential part of any successful company but insurance carriers in particular have a lot to contend with. Claims are stressful events for policyholders and carriers must deliver results fast or their customers will start eying the competition. To settle claims faster, many carriers are relying on insurance claims automation. As Jim…

Carriers use IMGING to streamline roof claims with automated flight, measurements, 3D models, ultra-high-res imagery, and AI-powered damage detection. IMGING lets adjusters safely and consistently inspect any roof in just a few minutes, while helping carriers reduce cycle times, prevent re-inspections, and lower loss adjustment expenses. Curious about their specific results? Read the full story…