1,000 Inspections in Six Weeks: How IMGING Streamlined Claims After Calgary’s Historic Storm

This article is a shortened version. To read the full case study, download the pdf here:

 

 

The Challenge: A Hailstorm That Changed Everything

On August 5, 2024, a catastrophic hailstorm tore through Calgary, Canada, causing $2.8 billion in damages and triggering over 130,000 insurance claims—making it the second-largest insured loss event in Canadian history.

In the wake of this massive disaster, DKI Calgary, a leading disaster restoration firm, and Total Exteriors, a top insurance program exterior repair firm, stepped up to help insurers tackle an overwhelming backlog of inspections. Their challenge? Over 1,000 homes needed to be inspected—fast. With winter approaching and claimants needing answers, speed and accuracy were critical.

Scaling Up: A Collaborative Industry Effort

Canada’s insurance industry operates on a collaborative model, where contractors and insurers work hand-in-hand to assess damage and process claims efficiently. To meet demand:

  • Some insurers deployed in-field teams from across the country.
  • Others partnered with drone service providers and contractors to scale operations.
  • DKI Calgary & Total Exteriors needed a solution that could speed up inspections, ensure accuracy, and streamline reporting.

The Solution: IMGING’s AI-Powered Inspections

To take on the massive workload, DKI Calgary, Total Exteriors, insurers, and drone service providers turned to IMGING—an AI-driven drone inspection platform designed for rapid, high-accuracy property assessments.

With IMGING, teams were able to:
Inspect nearly 1,000 properties in record time.
Complete flights in 5:50 to 12:50 minutes per property.
Wrap up all inspections within five weeks, with Xactimate reports delivered shortly after.
Seamlessly integrate with insurers and contractors, allowing for real-time data sharing and faster claim approvals.

The Results: Faster Claims, Faster Repairs

By leveraging IMGING’s precision and automation, all inspections and deliverables were completed before October, just as Calgary’s winter conditions set in. The impact:

  • Insurers received detailed, AI-powered damage assessments quickly, enabling faster claim processing.
  • Contractors could begin repairs sooner, reducing homeowner stress and improving turnaround times.
  • Adjusters and field teams avoided unnecessary roof climbs, improving safety and efficiency.

The Takeaway: A Blueprint for Future Catastrophe Response

IMGING empowered insurers, contractors, and drone service teams to meet the demands of one of Canada’s largest weather events. By eliminating slow, manual inspections and replacing outdated processes with AI-powered drone technology and seamless cloud collaboration, they transformed an overwhelming challenge into a scalable success.

When speed, accuracy, and scale are non-negotiable, IMGING delivers.

Want to learn how IMGING can help your roofing business? Get in touch here.

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