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Bruce Crankshaw

carrier storm response
Carriers: It’s Time to Think About Drone Strategy for Storm Season
Carriers: It’s Time to Think About Drone Strategy for Storm Season 1024 576 Bruce Crankshaw

Storm season is on the horizon, and it’s time for carriers to think about their claims strategies. As a recap, the 2018 Atlantic Hurricane Season had above average activity, most notable for devastating hurricanes Florence and Michael. The Atlantic Hurricane Season wasn’t the only force of destruction in 2018. California experienced the worst year of…

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AI insurance
How Top Carriers Use AI to Boost Customer Experience
How Top Carriers Use AI to Boost Customer Experience 1024 576 Bruce Crankshaw

The claim settlement process is the pivot on which customer experience turns. Two main underpinnings support the importance of claim settlement. First, a claim is the opportunity for the carrier to fulfill its promise to a policyholder. Second, at no other point in the customer lifecycle are a policyholder’s expectations so high. The combination creates…

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Two Ways to Reduce LAE With Drone Solutions
Two Ways to Reduce LAE With Drone Solutions 1024 576 Bruce Crankshaw

Innovative insurance leaders look for technologies that improve efficiencies and give policyholders the excellent service they deserve. Perhaps the hottest solutions on the market today use drones to capture data and streamline insurance workflows. Many carriers are looking to drone technology for benefits that range from gains in productivity to more consistent data capture, better…

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A Detailed Look at How Drone Solutions Reduce Loss Adjustment Expenses
A Detailed Look at How Drone Solutions Reduce Loss Adjustment Expenses 150 150 Bruce Crankshaw

The insurance industry takes a meticulous approach to innovation and insurers only consider the most viable new technologies for adoption. Led by a handful of forward-thinking carriers, the industry has been using and testing drone solutions to see whether they can improve accuracy and speed, or even provide alternative workflows that can streamline claims. Drones…

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